SSI, Inc. offers a technical support service via e-mail. This service is only available to registered end users of the SSI software products. In all cases, please provide the product version number and your software serial number (CD key) or activation code, as failure to do so may impact our ability to be of assistance.
Discussion forums and documentation
This service applies to problems in using the software and does not include statistical consultation. If you need help with modeling concepts and interpretation, please consult our short list of relevant text books or post a question to one of the following discussion lists:
Semnet: A structural equation modeling discussion network
Multilevel list server (Multilevel Modeling)
Should you encounter any problems in using any of our products, it is suggested that you consult the online help files available with most of our software products, consult the accompanying manual(s) and other online documentation, and read the FAQ and Troubleshooting pages on this site. If, after following these steps, you have unanswered questions or comments, contact the SSI Technical Support Service via email as follows.
SSI technical support service
- For ALL installation and activation problems, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
- For LISREL questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
- For HLM questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
- For IRT questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
- For SuperMix questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
- To improve the efficiency of the service, please attach the command file(s) and data file(s) to the email message.